Your Privacy & Data

Privacy Policy

This policy explains what information we collect, how we protect it, and how your personal details are kept private while shopping and selling on our platform.

🛡️ Anonymous Bidding: To protect your privacy and keep bidding fair, your real name and contact details are never shown on public auction listings. When you place a bid, you appear publicly as an anonymous bidder number (such as Bidder #4a8d). Other buyers and casual visitors never see who you are.

1. Information We Collect

To set up your account, verify bidders, and coordinate local pickups, we collect the following basic information:

Account Details: Your name, verified email address, phone number, and a securely encrypted password.
Pickup Addresses (Sellers): The physical street address, city, and zip code where buyers will pick up their won items.
Order & Account History: Past purchases, sales history, and pickup confirmations to prevent fraud and ensure orders are fulfilled.

2. Address Privacy for Sellers

We respect homeowners' privacy. While an auction is live, the seller's exact house number and street name are hidden from the public. Browsing buyers can only see the general city, state, and zip code so they know roughly how far they will need to travel.

When the address is revealed: The complete street address and pickup instructions are only released to winning buyers on their paid receipt after their invoice is paid in full.

3. Payment Security & Stripe

Self-Service Auctions never stores, processes, or sees your full credit card number, CVV code, or banking passwords on our servers. All card verifications, payments, and seller bank payouts are handled securely through Stripe.

Stripe is certified to PCI Service Provider Level 1—the highest standard in payment security.

4. Emails & Notifications

We send emails for essential account and order activity, such as outbid notifications, invoices, receipts, and pickup PINs. We never sell, rent, or trade your email address to marketers or third parties.

5. Account Security

We use encrypted sign-ins, two-factor verification for unrecognized devices, and secure server storage to keep your session data safe from unauthorized access.

6. Questions & Data Requests

This platform is built and maintained by Darr Web Solutions. If you have any questions about this privacy policy, want to update your information, or would like to request that your account be closed and deleted, please reach out to our team through our support page or by submitting a ticket in your account dashboard.